Old and invalid registration key message during update

Forum on data recovery, file unerase, disk unformat, and RAID reconstruction.
Forum rules
Discussion on the R-Studio, R-Studio for Mac, R-Studio for Linux, R-Linux, and R-Undelete software

Old and invalid registration key message during update

Postby R-tt Team » Fri Jan 16, 2009 4:50 pm

If you receive a message during product update that your registration key is old and invalid for the current software build, but you are a legal registered user , contact our technical support.
R-Studio Help -> Introduction to R-Studio -> Contact Information and Technical Support
R-tt Team
R-tt Team Member
 
Posts: 330
Joined: Tue Nov 11, 2008 1:10 pm

Re: Old and invalid registration key message during update

Postby Alt » Fri Jan 23, 2009 6:41 am

You may also find useful information on our Sales & Licensing FAQ
http://www.r-tt.com/FAQ.shtml
Alt
Site Moderator
 
Posts: 2222
Joined: Tue Nov 11, 2008 2:13 pm

Re: Old and invalid registration key message during update

Postby hddguy » Fri Jan 20, 2012 9:27 am

I get this error all the time, very frustrating. :(

How to deal with this? Licence I have should be valid for updates, but never works.
hddguy
 
Posts: 17
Joined: Thu Jan 05, 2012 11:25 am

Re: Old and invalid registration key message during update

Postby Alt » Fri Jan 20, 2012 10:04 am

Please, contact our sales department with this question.
Alt
Site Moderator
 
Posts: 2222
Joined: Tue Nov 11, 2008 2:13 pm

Re: Old and invalid registration key message during update

Postby hddguy » Wed Feb 22, 2012 6:27 am

Can you give me contact address for this?

It is very disappointing that this is such an issue. I update my version but cannot use it and I have sent emails but got no response.

At the least it is expected that paying customers can actually update the software without being limited to a demo!

Thank you
hddguy
 
Posts: 17
Joined: Thu Jan 05, 2012 11:25 am

Re: Old and invalid registration key message during update

Postby Alt » Wed Feb 22, 2012 9:09 am

hddguy wrote:Can you give me contact address for this?

It is very disappointing that this is such an issue. I update my version but cannot use it and I have sent emails but got no response.

At the least it is expected that paying customers can actually update the software without being limited to a demo!

Thank you

Which mail did you use when contacting our sales department? With that you've registered at this forum?
Alt
Site Moderator
 
Posts: 2222
Joined: Tue Nov 11, 2008 2:13 pm

Re: Old and invalid registration key message during update

Postby hddguy » Wed Feb 22, 2012 9:26 am

No, the e-mails were sent by a colleague so will be a different email address than the one I use here

We purchased a site licence to account for as much as 64 machines running R-Studio. It was not cheap, yet if all 64 machines update to new version today then we have 64 data recovery workstations running a demo mode because registration key from previous version is not valid!

As you can imagine, it is very frustrating that this happens. Is there any reason why registration codes do not remain valid? Is this something that will be addressed, or will each update have the same inconvenience?

I will find out the email address that was used to contact sales department regarding this and get back to you,

Thanks
hddguy
 
Posts: 17
Joined: Thu Jan 05, 2012 11:25 am

Re: Old and invalid registration key message during update

Postby Alt » Wed Feb 22, 2012 9:51 am

hddguy wrote:No, the e-mails were sent by a colleague so will be a different email address than the one I use here

We purchased a site licence to account for as much as 64 machines running R-Studio. It was not cheap, yet if all 64 machines update to new version today then we have 64 data recovery workstations running a demo mode because registration key from previous version is not valid!

As you can imagine, it is very frustrating that this happens. Is there any reason why registration codes do not remain valid? Is this something that will be addressed, or will each update have the same inconvenience?

I will find out the email address that was used to contact sales department regarding this and get back to you,

Thanks

Please send me the email directly to raptorbck (at) gmail (dot) com
Alt
Site Moderator
 
Posts: 2222
Joined: Tue Nov 11, 2008 2:13 pm


Return to Data Recovery

Who is online

Users browsing this forum: No registered users and 2 guests