Process Failed

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Process Failed

Postby jkkmclaughlin » Wed Nov 04, 2015 6:43 pm

Hello, I keep getting the following error one each of my external backup drives when I run a job. Doesn't matter if the disk has been formatted, empty, or full. Same error appears.

ERROR: The system cannot find the file specified (2) while writing to F:\HDD1-image_20151104_091526_1.rdr

Drive letter does exist, and the disk is plugged in. Currently Running in Server 2012 R2, and schedule is set for daily (M-F) incremental backups.
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Re: Process Failed

Postby Alt » Thu Nov 05, 2015 11:56 am

What is the Windows version?
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Re: Process Failed

Postby jkkmclaughlin » Thu Nov 05, 2015 12:05 pm

Server 2012 R2
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Re: Process Failed

Postby Alt » Thu Nov 05, 2015 12:23 pm

Can it be that the system goes to sleep and disconnects external USB drives during the backup process?
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Re: Process Failed

Postby jkkmclaughlin » Thu Nov 05, 2015 12:29 pm

It's a server, so power functions are set to be constantly on. However I can inspect the USB power saving and see if that causes any difference
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Re: Process Failed

Postby jkkmclaughlin » Thu Nov 05, 2015 12:32 pm

k, Ive disabled the power management on the usb ports themselves and I'm running a job. I have to wait for it to complete and I'll keep you posted.
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Re: Process Failed

Postby jkkmclaughlin » Thu Nov 05, 2015 12:40 pm

All right, that failed. Here's what my logs are producing:

Code: Select all
-Drive Image 6.0 (Build 6004)
Command: append /a /o -append-inc="true" -ignore-bad-secs -s="hdd_size=3800720998400+hdd_num=1+hdd_target_id=1+hdd_bus_type=raid+hdd_name=Intel Raid 1 Volume 1.0.+hdd_port_num=0+hdd_serial=Volume0+hdd_vtype=real" -a="F:\HDD1-image.rdr" -c="2" -u -check -bs -bs-apply-before -bs-age="60" -ms="mail.shaw.ca:25" -ma="****@shawbiz.ca" -mr="****@o*******puters.ca ***@*********puters.ca ****@shawbiz.ca" -mc="Daily Backup" -mx -me Start at: Thu, 05 Nov 2015 09:34:13 -0800 Finish at: Thu, 05 Nov 2015 09:35:42 -0800
ERROR:  The system cannot find the file specified (2) while writing to F:\HDD1-image_20151104_091526_1.rdr

Operations:
Append to an Image: F:\HDD1-image.rdr
Backup partition [Intel Raid 1 Volume (3.45TB #1)]
  GPT #1 Recovery (NTFS 300MB)
  UEFI System Partition GPT #2 (FAT32 100MB)
  System Reserved Partition GPT #3 (128MB)
  C: Windows (NTFS 487GB #4)
  D: Data (NTFS 2.97TB #5)
Backup disk partition structure
  Intel Raid 1 Volume (3.45TB #1)
Check an Image File

Execution log:
* Append to an Image: F:\HDD1-image.rdr
Backup partition [Intel Raid 1 Volume (3.45TB #1)]
  GPT #1 Recovery (NTFS 300MB)
  UEFI System Partition GPT #2 (FAT32 100MB)
  System Reserved Partition GPT #3 (128MB)
  C: Windows (NTFS 487GB #4)
  D: Data (NTFS 2.97TB #5)
Backup disk partition structure
  Intel Raid 1 Volume (3.45TB #1)
Check an Image File
? Existing image file F:\HDD1-image_20151104_091526_1.rdr is invalid, performing full backup ? Existing F:\HDD1-image_20151104_091526_1.rdr is invalid (The file exists) and was renamed to F:\$bad003$HDD1-image_20151104_091526_1.rdr
! Drive F: does not exist.
! Operation failed: The system cannot find the file specified (2) while writing to F:\HDD1-image_20151104_091526_1.rdr
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Re: Process Failed

Postby Alt » Thu Nov 05, 2015 2:38 pm

Please, contact our techsupport, they'll help you to solve the problem.
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