R-Drive Image Version Issue?

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R-Drive Image Version Issue?

Postby Gruff » Tue May 12, 2009 12:00 pm

I upgraded from 3.0 to 4.5 and now if I try to select a prior version image for scheduled image task or as virtual I get an error in upper right box of Image File Selection form. "Image file format is not supported". Does this mean I can not restore version 3.0 images using version 4.5? Or is something else a miss?
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Re: R-Drive Image Version Issue?

Postby astefl » Wed May 13, 2009 3:05 pm

I'm having the same issue, but with the bootable disk. I imagine I would get the same with the Windows version also.
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Re: R-Drive Image Version Issue?

Postby Alt » Wed May 13, 2009 3:17 pm

Yes, starting from Version 4.2,the file format was changed. You may either use the old version or contact our technical support and they will help.
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Re: R-Drive Image Version Issue?

Postby astefl » Wed May 13, 2009 3:27 pm

Is there a way to convert the image or should I just start making new images? Keep in mind there is alot of time involved in doing the latter.
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Re: R-Drive Image Version Issue?

Postby Alt » Thu May 14, 2009 6:53 am

Our support will provide you with the utility that reads data from old images and creates new ones.
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