R-Wipe reboot freezes the boot process in Windows XP

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R-Wipe reboot freezes the boot process in Windows XP

Postby Val2Read » Sun Jul 04, 2010 12:10 am

Hi - I have installed the latest version of R-Wipe on a Windows XP PC, with the latest versions of Comodo Firewall and BitDefender Antivirus. After I installed the latest versions of Comodo and BitDefender, I noticed that when I run a complete wipe with R-Wipe and I reboot as R-Wipe instructs, then on the reboot, the reboot process appears to get hung up along the way and does not complete rebooting. It appears to be some conflict between Comodo/BitDefender and R-Wipe because after I uninstall R-Wipe, then my machine reboots normally. I could use some help in figuring out how to get R-Wipe to work again. I've tried uninstalling and reinstalling R-Wipe several times, but the problem persists. I've tried this on 2 different PCs and the same problem occurs. I'd appreciate any help. Thanks!
Val2Read
 

Re: R-Wipe reboot freezes the boot process in Windows XP

Postby Alt » Sun Jul 04, 2010 5:47 am

I've passed the problem to our developers.
Alt
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Re: R-Wipe reboot freezes the boot process in Windows XP

Postby Alt » Sun Jul 04, 2010 9:37 am

A reboot consists of two steps: first the computer shuts down and then, it automatically starts up.
Here is the question: does the computer shuts down and newer starts up, or it starts and hangs during the startup?
If the first case, this is a known issue - when R-wipe & Clean is installed, the computer shuts down, but cannot automatically start up during reboot. The user has to start the computer manually.
If the second one, let us know and we'll investigate into this problem.
Alt
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Re: R-Wipe reboot freezes the boot process in Windows XP

Postby Val2Read » Fri Jul 09, 2010 12:07 pm

Alt wrote:A reboot consists of two steps: first the computer shuts down and then, it automatically starts up.
Here is the question: does the computer shuts down and newer starts up, or it starts and hangs during the startup?
If the first case, this is a known issue - when R-wipe & Clean is installed, the computer shuts down, but cannot automatically start up during reboot. The user has to start the computer manually.
If the second one, let us know and we'll investigate into this problem.


It starts up but then hangs during startup.
Val2Read
 

Re: R-Wipe reboot freezes the boot process in Windows XP

Postby Alt » Fri Jul 09, 2010 1:09 pm

Please contact our technical support. They'll help you to solve the problem.
Alt
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Posts: 2162
Joined: Tue Nov 11, 2008 2:13 pm


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