rdi freezes system

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rdi freezes system

Postby ismatd » Thu Feb 02, 2012 7:49 am

In last couple of weeks it has been hit or miss whether I can backup my system or not. Most of the time, after starting rdi, runs for a while and then the whole system freezes. Power cycle is the only recovery option when that happens. How can I figure out what the real issue, maybe rdi is only a symptom of something else.

Windows 7 Pro 64 bit
8 Gb RAM
RDI 4.7 4730
Backup devices: local USB drive and NAS
ismatd
 
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Re: rdi freezes system

Postby Alt » Thu Feb 02, 2012 8:12 am

Please, contact our tech support with this problem, they'll help you to solve it.
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Re: rdi freezes system

Postby ismatd » Mon Apr 23, 2012 1:08 pm

Whilst waiting for tech support and dev to get back to me, I tried again and seems the issue maybe also be related to RDI/KIS (Kaspersky) incompatibility rather than just Outlook as I had originally thought. Shutting down Outlook and KIS, the backup succeeds, immediately prior I had two failed backups with Outlook shutdown and KIS running. Has anyone else experienced anything similar?

Now I know how to consistently reproduce the KIS side of the issue, I had run Perfectdisk to defragment my disk and boot time to defrag the system files. Seems each time the defragment process is run, the issue happens every backup until some number of days pass and things settle back to only Outlook needing to be shutdown.
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Re: rdi freezes system

Postby Alt » Tue Apr 24, 2012 6:22 am

ismatd wrote:Whilst waiting for tech support and dev to get back to me, I tried again and seems the issue maybe also be related to RDI/KIS (Kaspersky) incompatibility rather than just Outlook as I had originally thought.

Is this incompatibility or misconfiguration? Probably, there should be a way to add R-Drive Image to trusted programs in KIS?
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