Cannot renew or purchase!

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johnmcgivern
Posts: 2
Joined: Fri Jun 02, 2017 2:37 pm

Cannot renew or purchase!

Post by johnmcgivern » Fri Jun 02, 2017 2:40 pm

When I try to renew, it tells me:

Due to security reason we can`t process your order on-line.
Please print this page, sign the order and fax it to our sales department 1-240-525-7604. As an alternative you may scan the order and email it to sales@r-tt.com as an attached image or pdf file. You order will be processed manually ASAP. A representative from our sales department may contact you over the phone to verify the order.
We appreciate your business!

I tried Paypal and several Credit Cards.

When I try and purchase (I just gave up, and was going to pay MORE because I wasted so much time) with Paypal, it tells me invalid credit card.

I sent an email to sales a week ago and never heard back.

I can't imagine this is JUST ME, so wonder how much this is costing R-Tools in lost sales.

Anyone?

Alt
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Joined: Tue Nov 11, 2008 2:13 pm
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Re: Cannot renew or purchase!

Post by Alt » Wed Jun 07, 2017 1:47 pm

Did you use the same email for purchasing R-Studio and registering at this forum?

johnmcgivern
Posts: 2
Joined: Fri Jun 02, 2017 2:37 pm

Re: Cannot renew or purchase!

Post by johnmcgivern » Wed Jun 14, 2017 7:19 pm

Alt wrote:Did you use the same email for purchasing R-Studio and registering at this forum?
Yes

Alt
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Re: Cannot renew or purchase!

Post by Alt » Thu Jun 15, 2017 8:34 am

I've forwarded this to our sales department.

Alt
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Re: Cannot renew or purchase!

Post by Alt » Thu Jun 15, 2017 9:50 am

Please try once more.

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