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Cannot renew or purchase!

Posted: Fri Jun 02, 2017 2:40 pm
by johnmcgivern
When I try to renew, it tells me:

Due to security reason we can`t process your order on-line.
Please print this page, sign the order and fax it to our sales department 1-240-525-7604. As an alternative you may scan the order and email it to sales@r-tt.com as an attached image or pdf file. You order will be processed manually ASAP. A representative from our sales department may contact you over the phone to verify the order.
We appreciate your business!

I tried Paypal and several Credit Cards.

When I try and purchase (I just gave up, and was going to pay MORE because I wasted so much time) with Paypal, it tells me invalid credit card.

I sent an email to sales a week ago and never heard back.

I can't imagine this is JUST ME, so wonder how much this is costing R-Tools in lost sales.

Anyone?

Re: Cannot renew or purchase!

Posted: Wed Jun 07, 2017 1:47 pm
by Alt
Did you use the same email for purchasing R-Studio and registering at this forum?

Re: Cannot renew or purchase!

Posted: Wed Jun 14, 2017 7:19 pm
by johnmcgivern
Alt wrote:Did you use the same email for purchasing R-Studio and registering at this forum?
Yes

Re: Cannot renew or purchase!

Posted: Thu Jun 15, 2017 8:34 am
by Alt
I've forwarded this to our sales department.

Re: Cannot renew or purchase!

Posted: Thu Jun 15, 2017 9:50 am
by Alt
Please try once more.