First phone call to support
Posted: Tue Oct 27, 2009 11:54 am
To whom it may concern.
I just called for phone support and had a very unpleasant experience. I could barely understand the person on the phone. Accent was the least of the problem, it was the talking fast and to straight to the point and just plain confusing. When I was asked a question I was barely given a chance to answer it and was interrupted just a few sentences.
I was left was just "check your settings" or there "may be something wrong with the data". I am not dis-satisfied with the answer necessarily but it was hard pressed to know that was the answer via the bad conversation, mostly one way from him to me, barely giving me chances to explain what I have done already, etc.
I just called for phone support and had a very unpleasant experience. I could barely understand the person on the phone. Accent was the least of the problem, it was the talking fast and to straight to the point and just plain confusing. When I was asked a question I was barely given a chance to answer it and was interrupted just a few sentences.
I was left was just "check your settings" or there "may be something wrong with the data". I am not dis-satisfied with the answer necessarily but it was hard pressed to know that was the answer via the bad conversation, mostly one way from him to me, barely giving me chances to explain what I have done already, etc.