Data Recovery and Disk Utilities Forum @R-TT

Hello, I am trying to help a friend out with recovering her files from her primary laptop hard drive that has crashed. I have the adapter cables to connect it to my laptop and access the drive. first attempt on usb 3.0 connection i got reformat drive warnings. had access to the manufacturer factory restore section without issues but the main section wanted me to reformat the drive because it was bad. I tried to eject the drive and gather more information but it was stuck in a continual ( another program is using this drive) loop. so i pulled the plug on it. after that i was unable to read any information on the drive from the USB 3.0.

I have a ESATA 2 connector on the back of my computer and the cables for the drive. so i plug it in there and intel software tells me there are errors with it and it is at risk. i use the Intel software to mark drive for normal function. then launch R-Studio to try and see what i can do for data retrieval. during the scan for each sector all i get are (read sector failed after 1 attempt. access is denied (5)).

would anyone have any recommendations on what can be done? and what the access denied message means?

Most likely there're some hardware issues with the disk. The only advice is to go to a reputable data recovery professional. You won't be able to do anything good to the disk, you can only deteriorate the situation.