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R-Studio crashes when loading scan data
Posted: Fri Feb 27, 2015 1:55 pm
by rastern
R-STUDIO 7.6.156433
Windows 7 Home SP1
R-Studio hangs and then crashes when loading a previously saved scan data file.
The target drive is 1.8TB and took about 24 hours for the initial scan.
The scan file is >200mb
Steps to reproduce:
Open R-Studio
Select target drive
Right-click and select 'Open Scan Information'
Select .SCN file
After initial load screen click the scroll bar (to scroll down) in the drives list
Results:
Program hangs for several minutes
Program produces an internal error report (already sent to support)
Program closes after error report is dismissed
Re: R-Studio crashes when loading scan data
Posted: Sat Feb 28, 2015 6:40 am
by Corsari
Are you working on an imaged copy of the original patient?
Or are you working with the original drive?
Have you checked its SMART values?
Re: R-Studio crashes when loading scan data
Posted: Sun Mar 01, 2015 4:13 pm
by Alt
rastern wrote:R-STUDIO 7.6.156433
Windows 7 Home SP1
R-Studio hangs and then crashes when loading a previously saved scan data file.
The target drive is 1.8TB and took about 24 hours for the initial scan.
The scan file is >200mb
Steps to reproduce:
Open R-Studio
Select target drive
Right-click and select 'Open Scan Information'
Select .SCN file
After initial load screen click the scroll bar (to scroll down) in the drives list
Results:
Program hangs for several minutes
Program produces an internal error report (already sent to support)
Program closes after error report is dismissed
Most likely there's something wrong with the file system that makes R-Studio crash. Please, contact our technical support with the problem, they'll help you with that.
Re: R-Studio crashes when loading scan data
Posted: Mon Mar 02, 2015 1:40 am
by Corsari
I've experienced this when using damaged drives
mean missing strategic sectors, that is why I'm asking if Mr./Mrs. Rasten is working with original drives or with their healthy copies.
Cor
Re: R-Studio crashes when loading scan data
Posted: Tue Mar 03, 2015 11:25 am
by Alt
There's a way to test that: load that problem scan info for another hard drive. If R-Studio crashes, the problem is with the data on the disk, if not, this is connected with the HDD, too.
Such loading will not harm anything, R-Studio never writes anything on the disk while performing such operations.
Re: R-Studio crashes when loading scan data
Posted: Tue Mar 10, 2015 6:07 am
by Skipis
Same problem here,
running r-linux
on ubuntu 12.0.4 / parallels desktop / mac
Loading saved scan file with no problem but "open drive files" loads only for 5 sec and then crashes.
Is there any solution to this?
Re: R-Studio crashes when loading scan data
Posted: Tue Mar 10, 2015 12:17 pm
by Alt
Skipis wrote:
Loading saved scan file with no problem but "open drive files" loads only for 5 sec and then crashes.
Is there any solution to this?
Contact our tech support with the problem. Having the scan info will make fixing the problem much easier.