paid for three years only got one
Posted: Tue May 12, 2015 9:09 am
can not update my software says I do not have a valid service agreement but
paid 04/03/2014 R-STUDIO Extended Customer Service for 3 years shows as purchased and paid for however the invoice says
R-STUDIO Extended Customer Service : From Sep 26 2011 through Sep 26 2014
1
59.97
Order Paid: 03-Apr-2014 12:21 PM
I am confused I assumed I had paid for 3 years in advance but the software licence seems to be going into the past. I have raised this online with RTT but as I have not had a reply am posting here. I will buy another year today as I am I have to use it soon but really am concerned as to what has happened and why, hopefully if the error is theirs I will get a refund. At the very least I would like an explanation of what I was paying for last year.
paid 04/03/2014 R-STUDIO Extended Customer Service for 3 years shows as purchased and paid for however the invoice says
R-STUDIO Extended Customer Service : From Sep 26 2011 through Sep 26 2014
1
59.97
Order Paid: 03-Apr-2014 12:21 PM
I am confused I assumed I had paid for 3 years in advance but the software licence seems to be going into the past. I have raised this online with RTT but as I have not had a reply am posting here. I will buy another year today as I am I have to use it soon but really am concerned as to what has happened and why, hopefully if the error is theirs I will get a refund. At the very least I would like an explanation of what I was paying for last year.