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Old and invalid registration key message during update

Posted: Fri Jan 16, 2009 4:50 pm
by R-tt Team
If you receive a message during product update that your registration key is old and invalid for the current software build, but you are a legal registered user , contact our technical support.
R-Studio Help -> Introduction to R-Studio -> Contact Information and Technical Support

Re: Old and invalid registration key message during update

Posted: Fri Jan 23, 2009 6:41 am
by Alt
You may also find useful information on our Sales & Licensing FAQ
http://www.r-tt.com/FAQ.shtml

Re: Old and invalid registration key message during update

Posted: Fri Jan 20, 2012 9:27 am
by hddguy
I get this error all the time, very frustrating. :(

How to deal with this? Licence I have should be valid for updates, but never works.

Re: Old and invalid registration key message during update

Posted: Fri Jan 20, 2012 10:04 am
by Alt
Please, contact our sales department with this question.

Re: Old and invalid registration key message during update

Posted: Wed Feb 22, 2012 6:27 am
by hddguy
Can you give me contact address for this?

It is very disappointing that this is such an issue. I update my version but cannot use it and I have sent emails but got no response.

At the least it is expected that paying customers can actually update the software without being limited to a demo!

Thank you

Re: Old and invalid registration key message during update

Posted: Wed Feb 22, 2012 9:09 am
by Alt
hddguy wrote:Can you give me contact address for this?

It is very disappointing that this is such an issue. I update my version but cannot use it and I have sent emails but got no response.

At the least it is expected that paying customers can actually update the software without being limited to a demo!

Thank you
Which mail did you use when contacting our sales department? With that you've registered at this forum?

Re: Old and invalid registration key message during update

Posted: Wed Feb 22, 2012 9:26 am
by hddguy
No, the e-mails were sent by a colleague so will be a different email address than the one I use here

We purchased a site licence to account for as much as 64 machines running R-Studio. It was not cheap, yet if all 64 machines update to new version today then we have 64 data recovery workstations running a demo mode because registration key from previous version is not valid!

As you can imagine, it is very frustrating that this happens. Is there any reason why registration codes do not remain valid? Is this something that will be addressed, or will each update have the same inconvenience?

I will find out the email address that was used to contact sales department regarding this and get back to you,

Thanks

Re: Old and invalid registration key message during update

Posted: Wed Feb 22, 2012 9:51 am
by Alt
hddguy wrote:No, the e-mails were sent by a colleague so will be a different email address than the one I use here

We purchased a site licence to account for as much as 64 machines running R-Studio. It was not cheap, yet if all 64 machines update to new version today then we have 64 data recovery workstations running a demo mode because registration key from previous version is not valid!

As you can imagine, it is very frustrating that this happens. Is there any reason why registration codes do not remain valid? Is this something that will be addressed, or will each update have the same inconvenience?

I will find out the email address that was used to contact sales department regarding this and get back to you,

Thanks
Please send me the email directly to raptorbck (at) gmail (dot) com

Re: Old and invalid registration key message during update

Posted: Tue Jul 16, 2019 1:52 am
by CharissaEnget
thanks for the mail, I've meet the same problem, I'll mail too.