My mouse pointer is frozen on the screen

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357mag
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Joined: Tue Jun 18, 2019 11:30 am

My mouse pointer is frozen on the screen

Post by 357mag » Tue Jun 18, 2019 12:06 pm

When I rebooted my computer so R-Drive Image can do the restore process my mouse pointer is frozen on the screen. Is there a fix for this?

Alt
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Re: My mouse pointer is frozen on the screen

Post by Alt » Wed Jun 19, 2019 1:18 pm

Do you mean that you rebooted into the startup mode? What is the computer and is the mouse connected directly or through a USB hub?

357mag
Posts: 2
Joined: Tue Jun 18, 2019 11:30 am

Re: My mouse pointer is frozen on the screen

Post by 357mag » Wed Jul 03, 2019 7:56 am

You have to restart your computer in order to restore it. Every time I'm using my wireless mouse the pointer is frozen. If I use a wired mouse then the pointer is not frozen.

Tech support was unable to fix this issue.

Alt
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Re: My mouse pointer is frozen on the screen

Post by Alt » Wed Jul 03, 2019 8:37 am

357mag wrote:
Wed Jul 03, 2019 7:56 am
You have to restart your computer in order to restore it. Every time I'm using my wireless mouse the pointer is frozen. If I use a wired mouse then the pointer is not frozen.

Tech support was unable to fix this issue.
I reckon that the Linux kernel the startup version of R-Drive Image is based upon doesn't support this hardware.

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