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Help - Dell PowerEdge PERC H700 8 physical disk drive array - drive 3 missing
Posted: Tue May 27, 2025 5:57 pm
by shaw222
Greetings from Chicago
Dell PowerEdge PERC H700 8 physical disk drive array - drive 3 missing
and drive 3 (4th drive in the series) 278GB. 00 & 01 are 136GB and 02 thru 08 are 278GB
I have a dell poweredge with PERC H700 / Raid with 8 physical disk drive array / Raid 0
This morning drive 3 was showing offline. I forced it to go online and now the drive 3 shows missing.
I have data that needs to be retrieved. The poweredge have IDRAC and I can give remote access to the unit to anyone who can help. I will also pay for your time. Appreciate if someone can help to bring drive 3 online again and copy the data out.
Thanks
Shaw
perc-h700-console.png
Re: Help - Dell PowerEdge PERC H700 8 physical disk drive array - drive 3 missing
Posted: Tue May 27, 2025 6:55 pm
by shaw222
The failing drive is
Seagate ST300-MP005'
After rebooting it now shows drive 3 foreign . So the drive is spinning ?
See below
https://imgur.com/a/7yFMJSv
Re: Help - Dell PowerEdge PERC H700 8 physical disk drive array - drive 3 missing
Posted: Tue May 27, 2025 8:53 pm
by Data-Medics
Do you have a way to independently connect all the drives (even if it's just one at a time) to make images independent of the RAID controller? Can't really do anything through that PERC controller.
I don't mind doing the case remotely for some beer money if you want to hit me up.
Re: Help - Dell PowerEdge PERC H700 8 physical disk drive array - drive 3 missing
Posted: Wed May 28, 2025 10:58 am
by shaw222
Thanks data-medics, I will connect now
Re: Help - Dell PowerEdge PERC H700 8 physical disk drive array - drive 3 missing
Posted: Wed May 28, 2025 1:05 pm
by Alt
I highly recommend data-medics.
Re: Help - Dell PowerEdge PERC H700 8 physical disk drive array - drive 3 missing
Posted: Thu May 29, 2025 10:31 pm
by farareaa
This morning, Drive 3 (the 4th drive in the array, 278GB) was marked offline. I attempted to force it back online, but it is now showing as missing in the PERC BIOS. The drive array is structured as follows:
Drives 0 & 1: 136GB
Drives 2 to 8 (including the affected Drive 3): 278GB each
I understand the risks of using RAID 0, but I need to recover the data urgently from this system. The server has iDRAC enabled, and I’m willing to provide remote access to a professional who can assist. I’m also happy to pay for your time if you’re able to help me bring Drive 3 online again or retrieve the data from the array.
Re: Help - Dell PowerEdge PERC H700 8 physical disk drive array - drive 3 missing
Posted: Fri May 30, 2025 8:06 am
by RForce
Do you have your data recovered yet? Assuming that the offline drive isn't toast, this case would have likely been recovered within 1-2 business days by most professional data recovery labs, without the unnecessary risk of permanent data loss.