R-Drive Image no longer able to access network locations

[stukindaguy]

Hello,

As of version 7111, R-Drive Image can no longer seem to access my network locations, either directly by typing it's address, or by selecting the mapped network drives. My existing tasks fail with error "Cannot create directory." and attempting to create an image manually at these locations states the "network path was not found (53)". As these locations work perfectly fine in Windows explorer, I'm not quite sure how to fix this.

Few things that may be important:

- The network shares are running on Samba 4.18.8 on OpenWRT, and required credentials are different from my Windows account (which is a microsoft account)
- R-Drive Image has been working perfectly with these network locations for over a year with zero issue.
- When clicking the little "Expand" arrow next to the mapped network drive in RDI, it displays zero subfolders (there should be quite a few displayed here), but it does not throw an error.
- Attempting to manually input the network address, either by hostname or IP, results in the same behavior.

Please let me know if any other information is required.

Thanks!

[Alt]

Please contact our techsupport with this issue. They'll help you to solve this problem.

[stukindaguy]

Quick shoutout to the support team here for having a build that fixed this out so quickly after submitting my ticket. 7112 solved this.

[ticalninena]

Quick shoutout to the support team here for havingmario games a build that fixed this out so quickly after submitting my ticket. 7112 solved this.

How to contact the support team? Please guide me

[Alt]

Quick shoutout to the support team here for havingmario games a build that fixed this out so quickly after submitting my ticket. 7112 solved this.

How to contact the support team? Please guide me

R-TT Technical Support