Not recognising new 3TB USB drive

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royslough
Posts: 3
Joined: Tue Apr 24, 2012 4:15 am

Not recognising new 3TB USB drive

Post by royslough » Fri Nov 08, 2013 9:40 am

Hello, I have purchased a larger USB drive - A Western Digital 3TB drive to use with my R-Drive 4.5

R-Drive can see the drive (it is available to be the source for a backup) although the size seems all wrong
the Main link indicates a near 6TB size then underneath is a 3TB partition followed by an unsed partition of near 3TB.

I want to use this as the destination for my Internal drive backups but after I select one of these the USB does not show at all in the local drives section.

Any Advice or suggestions - Is there a Drive size limit

Alt
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Joined: Tue Nov 11, 2008 2:13 pm
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Re: Not recognising new 3TB USB drive

Post by Alt » Fri Nov 08, 2013 12:00 pm

This is a sector size limit, I suppose. Try the new version [urlhttp://www.drive-image.com/Drive_Image_Download.shtml]5.2 build 5204[/url].

royslough
Posts: 3
Joined: Tue Apr 24, 2012 4:15 am

Re: Not recognising new 3TB USB drive

Post by royslough » Mon Nov 11, 2013 10:18 am

I Understand and will try this
But does this mean I have to purchase another licence for the newer version?
Is there an Upgrade price?

Thanks

Alt
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Joined: Tue Nov 11, 2008 2:13 pm
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Re: Not recognising new 3TB USB drive

Post by Alt » Mon Nov 11, 2013 11:31 am

royslough wrote:But does this mean I have to purchase another licence for the newer version?
Is there an Upgrade price?
That depends on when you purchased your current version. I think, our techsupport can answer your question more precisely.

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