by Alt » Wed Mar 04, 2020 12:37 pm
Pin wrote: Tue Mar 03, 2020 12:55 pm
Yes, that was exactly the case !! The weird think for me is that this has been happening in different situations, with different drive models
Can you provide us with a FS snapshot to cure the problem? If yes, please go to Settings -> Main and select Debug Mode. Then, right-click the logical disk on the Device pane and select Create FS Snap Shot. Select Extended system snap shot files on the Save as type drop-down box, save the files, zip them, and send to us: raptorbck (at) gmail (dot) com. If the resulting file appears too large, PM me an I'll provide you with an ftp place to upload the file.
Those snapshots do not contain actual file content, only the info about the files and folders.
Thank you in advance.
[quote=Pin post_id=16417 time=1583258103]
Yes, that was exactly the case !! The weird think for me is that this has been happening in different situations, with different drive models
[/quote]
Can you provide us with a FS snapshot to cure the problem? If yes, please go to Settings -> Main and select Debug Mode. Then, right-click the logical disk on the Device pane and select Create FS Snap Shot. Select Extended system snap shot files on the Save as type drop-down box, save the files, zip them, and send to us: raptorbck (at) gmail (dot) com. If the resulting file appears too large, PM me an I'll provide you with an ftp place to upload the file.
Those snapshots do not contain actual file content, only the info about the files and folders.
Thank you in advance.