Old and invalid registration key message during update

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Re: Old and invalid registration key message during update

by madmax13 » Mon Aug 05, 2024 8:49 am

Again, sorry for writing on this thread after 10+ years. This case intrigued me, as I'm an adept of vintage hardware, do you think you can update me on this if you remember anything?

Re: Old and invalid registration key message during update

by Alt » Wed Feb 22, 2012 9:51 am

hddguy wrote:No, the e-mails were sent by a colleague so will be a different email address than the one I use here

We purchased a site licence to account for as much as 64 machines running R-Studio. It was not cheap, yet if all 64 machines update to new version today then we have 64 data recovery workstations running a demo mode because registration key from previous version is not valid!

As you can imagine, it is very frustrating that this happens. Is there any reason why registration codes do not remain valid? Is this something that will be addressed, or will each update have the same inconvenience?

I will find out the email address that was used to contact sales department regarding this and get back to you,

Thanks
Please send me the email directly to raptorbck (at) gmail (dot) com

Re: Old and invalid registration key message during update

by hddguy » Wed Feb 22, 2012 9:26 am

No, the e-mails were sent by a colleague so will be a different email address than the one I use here

We purchased a site licence to account for as much as 64 machines running R-Studio. It was not cheap, yet if all 64 machines update to new version today then we have 64 data recovery workstations running a demo mode because registration key from previous version is not valid!

As you can imagine, it is very frustrating that this happens. Is there any reason why registration codes do not remain valid? Is this something that will be addressed, or will each update have the same inconvenience?

I will find out the email address that was used to contact sales department regarding this and get back to you,

Thanks

Re: Old and invalid registration key message during update

by Alt » Wed Feb 22, 2012 9:09 am

hddguy wrote:Can you give me contact address for this?

It is very disappointing that this is such an issue. I update my version but cannot use it and I have sent emails but got no response.

At the least it is expected that paying customers can actually update the software without being limited to a demo!

Thank you
Which mail did you use when contacting our sales department? With that you've registered at this forum?

Re: Old and invalid registration key message during update

by hddguy » Wed Feb 22, 2012 6:27 am

Can you give me contact address for this?

It is very disappointing that this is such an issue. I update my version but cannot use it and I have sent emails but got no response.

At the least it is expected that paying customers can actually update the software without being limited to a demo!

Thank you

Re: Old and invalid registration key message during update

by Alt » Fri Jan 20, 2012 10:04 am

Please, contact our sales department with this question.

Re: Old and invalid registration key message during update

by hddguy » Fri Jan 20, 2012 9:27 am

I get this error all the time, very frustrating. :(

How to deal with this? Licence I have should be valid for updates, but never works.

Re: Old and invalid registration key message during update

by Alt » Fri Jan 23, 2009 6:41 am

You may also find useful information on our Sales & Licensing FAQ
http://www.r-tt.com/FAQ.shtml

Old and invalid registration key message during update

by R-tt Team » Fri Jan 16, 2009 4:50 pm

If you receive a message during product update that your registration key is old and invalid for the current software build, but you are a legal registered user , contact our technical support.
R-Studio Help -> Introduction to R-Studio -> Contact Information and Technical Support

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