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Please help with error and data recovery Mac !!!

Posted: Tue Dec 18, 2018 11:00 am
by Daimonfive
Hello all ,

So basically some data like : pictures ; disk images from my pc (MAC) disappeared.
The funny thing is that in some particular folders just some pictures disappeared some are still there.
I tried few softs like Diskdrill but wasn't able to find anything except some trashed files 6 months ago.
Then I did a scan with R-studio and got this error.
Unforunantely the text is too big so I'll leave a link:
https://jpst.it/1wpYH

Re: Please help with error and data recovery Mac !!!

Posted: Wed Dec 19, 2018 6:18 am
by Alt
Actually, this is a system dump made by R-Studio when it crashed. Please, contact our techsupport with this. They'll help you to solve the problem.
About your case. I guess your Mac system has an SSD disk. If so, this may be a combination of failed garbage collection and the Trim command.
When did the files disappear? Was it a system crash, or what?

Re: Please help with error and data recovery Mac !!!

Posted: Wed Dec 19, 2018 12:11 pm
by Daimonfive
Hello Alt ,

Thanks a lot for your reply.
Yes I do have a an SSD and to be honest I was thinking about same kind of reasoning .
I remember deleting some files few days back (not involving the ones which disappeared).
Not sure it was a system crash but from what I remember it run out of battery over the night and in the morning I found it off.
Would you call this a system crash ?
From your experience what could be done to get this sorted ?
Thanks in advance

Re: Please help with error and data recovery Mac !!!

Posted: Wed Dec 19, 2018 12:24 pm
by Alt
Unfortunately...
Maybe in-site inspection by a reputable data recovery pro...

Re: Please help with error and data recovery Mac !!!

Posted: Wed Dec 19, 2018 12:57 pm
by Daimonfive
I just remembered that I've messed up with the CCleaner .
As far as I know this got to do only with the browser cleaning.
But could it be that it deleted some files on pc through the download history of the browser ?
Thanks in advance

Re: Please help with error and data recovery Mac !!!

Posted: Wed Dec 19, 2018 1:33 pm
by Alt
Daimonfive wrote:
Wed Dec 19, 2018 12:57 pm
I just remembered that I've messed up with the CCleaner .
As far as I know this got to do only with the browser cleaning.
But could it be that it deleted some files on pc through the download history of the browser ?
Thanks in advance
I'm more inclined to think about some deleted files, then improper garbage collection, then Trim.
BTW, was it on the APFS file system?

Re: Please help with error and data recovery Mac !!!

Posted: Wed Dec 19, 2018 5:18 pm
by Daimonfive
What exactly was on APFS ?

Re: Please help with error and data recovery Mac !!!

Posted: Wed Dec 19, 2018 5:26 pm
by Daimonfive
Ok so I think I understand now what happened.
Seems that it was CCleaner .
That's how the set up looks like :
https://imgur.com/a/XrLVIpm

Re: Please help with error and data recovery Mac !!!

Posted: Thu Dec 20, 2018 12:48 pm
by Alt
Daimonfive wrote:
Wed Dec 19, 2018 5:18 pm
What exactly was on APFS ?
I mean the file system on that SSD disk was APFS. Correct?

Re: Please help with error and data recovery Mac !!!

Posted: Tue Mar 05, 2019 8:30 am
by TallWood199
I've recently faced this type of problem by myself. Fortunetely I already knew how to deal with it :D