R-Linux 6.4.191385 crashes in straightforward case

Questions on file recovery and disk unformat using the R-Undelete program.
maxima120

R-Linux 6.4.191385 crashes in straightforward case

Post by maxima120 » Sun Mar 02, 2025 11:48 am

I have installed R-Linux 6.4.191385 on Windows 11 x64. The files recovery is not really complicated. On Debian12 I deleted wrong files with "rm -rf". powered off the machine. booted to windows (different physical disk). ran R-Linux. Opened drive and the partition in question (ext4). Double click - enumeration found 500k entries in 37k folders. found 1 folder i was most interested in. drilled in a bit. checked the subfolder i want. right click - Recover Marked. at this point it all ends - R-Linux start to "think", in the status bar (bottom of the window) shows 100% 39/39 files recovered but it is unresponsive, there is a waiting icon rolling near the "100%", after 2 min it crashes. tried couple times different folders - same result.

I am sure the source disk is healthy.. i also have dd image of it.. both - source and target disks are nvme m.2 gigabyte ssds.

The worst case scenario - i need just one file to recover. JSON file abt 350Kb.. Not a rocket science..

Any idea whats happening and what can i do about it?

Event log:

Code: Select all

Faulting application name: RLinux64.exe, version: 6.4.191.385, time stamp: 0x673354c5
Faulting module name: ntdll.dll, version: 10.0.26100.3037, time stamp: 0x95e6c489
Exception code: 0xc0000005
Fault offset: 0x00000000000493c6
Faulting process id: 0xC6C0
Faulting application start time: 0x1DB8B8E5445DF90
Faulting application path: C:\Program Files (x86)\R-Linux\RLinux64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 5df7379d-e27b-4ae7-adca-14054bda5e76
Faulting package full name: 
Faulting package-relative application ID:

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Re: R-Linux 6.4.191385 crashes in straightforward case

Post by Alt » Mon Mar 03, 2025 6:51 pm

Please contact our techsupport, they'll help you with this issue. You'll have to provide some technical details about your system, I don't think it's good to do this on our public forum.

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