First phone call to support

A forum on data recovery using the professional data recovery software R-STUDIO.
getwidth
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Joined: Tue Oct 27, 2009 11:48 am

First phone call to support

Post by getwidth » Tue Oct 27, 2009 11:54 am

To whom it may concern.

I just called for phone support and had a very unpleasant experience. I could barely understand the person on the phone. Accent was the least of the problem, it was the talking fast and to straight to the point and just plain confusing. When I was asked a question I was barely given a chance to answer it and was interrupted just a few sentences.

I was left was just "check your settings" or there "may be something wrong with the data". I am not dis-satisfied with the answer necessarily but it was hard pressed to know that was the answer via the bad conversation, mostly one way from him to me, barely giving me chances to explain what I have done already, etc.

Alt
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Re: First phone call to support

Post by Alt » Wed Oct 28, 2009 5:26 am

As I understand from your conversation with our tech support, you've been told to check once again whether you specify RAID 6 settings correctly.
As I see the situation this is the most probable cause of the problem.

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