Update to Build 6004 - installer error

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rumbl3r
Posts: 3
Joined: Sun Feb 15, 2015 4:26 am

Update to Build 6004 - installer error

Post by rumbl3r » Sun Feb 15, 2015 4:44 am

I'm getting an error when I try to install the 6004 build. I already have the 6000 build installed and working fine.

Error is: "Error opening file for writing. C:\Program Files\R-Drive Image\DrvSnSht.Sys"

The file is not read-only and I'm not aware of any issues with my PC. The PC is running Windows 8.1 and I've updated from R-Drive 5 in the past.

Any ideas?

Alt
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Joined: Tue Nov 11, 2008 2:13 pm
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Re: Update to Build 6004 - installer error

Post by Alt » Mon Feb 16, 2015 12:09 pm

I believe you install the program under an Administrative account. If that so, please contact our technical support, they'll help you to fix it.

rumbl3r
Posts: 3
Joined: Sun Feb 15, 2015 4:26 am

Re: Update to Build 6004 - installer error

Post by rumbl3r » Tue Feb 17, 2015 9:14 am

Thanks for the advice, running the installer as an administrator worked fine.

Strange that I've never had to do that before, but I know now!

Thanks again

Alt
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Posts: 2271
Joined: Tue Nov 11, 2008 2:13 pm
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Re: Update to Build 6004 - installer error

Post by Alt » Tue Feb 17, 2015 9:45 am

rumbl3r wrote:Thanks for the advice, running the installer as an administrator worked fine.
Strange that I've never had to do that before, but I know now!
Thanks again
Maybe, the previous accounts were administrators?

rumbl3r
Posts: 3
Joined: Sun Feb 15, 2015 4:26 am

Re: Update to Build 6004 - installer error

Post by rumbl3r » Tue Feb 17, 2015 10:16 am

Nothing has changed at my end as far as I know and there's only one account on here and it's still an Admin.

Weird, but happy that it's working now.

Thanks

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