My mouse pointer is frozen on the screen

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357mag
Posts: 2
Joined: Tue Jun 18, 2019 11:30 am

My mouse pointer is frozen on the screen

Post by 357mag »

When I rebooted my computer so R-Drive Image can do the restore process my mouse pointer is frozen on the screen. Is there a fix for this?
Alt
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Joined: Tue Nov 11, 2008 2:13 pm
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Re: My mouse pointer is frozen on the screen

Post by Alt »

Do you mean that you rebooted into the startup mode? What is the computer and is the mouse connected directly or through a USB hub?
357mag
Posts: 2
Joined: Tue Jun 18, 2019 11:30 am

Re: My mouse pointer is frozen on the screen

Post by 357mag »

You have to restart your computer in order to restore it. Every time I'm using my wireless mouse the pointer is frozen. If I use a wired mouse then the pointer is not frozen.

Tech support was unable to fix this issue.
Alt
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Re: My mouse pointer is frozen on the screen

Post by Alt »

357mag wrote: Wed Jul 03, 2019 7:56 am You have to restart your computer in order to restore it. Every time I'm using my wireless mouse the pointer is frozen. If I use a wired mouse then the pointer is not frozen.

Tech support was unable to fix this issue.
I reckon that the Linux kernel the startup version of R-Drive Image is based upon doesn't support this hardware.
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