R-drive image version 7.2.7203

[Jims13]

I’m trying to restore my c drive from backup and I’ve found the backup fine, but it doesn’t see my c drive as a target. What could be wrong? I have no clue. Hackers have accessed my pc so I don’t know what they’ve done. Thanks.

[Alt]

Does your hardware see the hard drive where the system disk resides?
If yes, Do you use R-Drive Image startup version: Startup Version.
If yes, what does R-Drive Image see on the Image Object Selection panel as Destination?

[Jims13]

Yes

Yes

It only shows external drives. I have an e drive and h drive but they don’t show up. They are internal

[Jims13]

I generated the windows startup back in 2023. I updated it in the past couple of days. Does that help?

[Alt]

It only shows external drives. I have an e drive and h drive but they don’t show up. They are internal

I know this is not easy for the startup version, but can you provide me with a screenshot of the Object Selection panel as Destination. Maybe, a photo?

[Jims13]

Would that be in the process of restoring the drive or somewhere else. I can take a photo with my phone no problem. Just want to be sure I’m thinking of the right spot

Thanks so much for the help

[Alt]

Would that be in the process of restoring the drive

Yes.
The startup version of R-Drive Image may change disk letters. If this doesn't help, you'll need to contact our techsupport and provide with some certain info.

[Jims13]

Omgosh. I started to restore from backup, but now in that step, it only shows my connected drives, not my external drives. I have a screen print of that step and my disk management pic that shows all of my drives. I have one external 8tb one disconnected right now.

IMG_5956.jpg

IMG_5957.jpg

[Alt]

Thank you. Now select the image file on these disks and go further one step. You should something like this: Image Date/Time Selection. That's when your internal hard drives should appear.
If not, you'll have to go to our techsupport to investigate what's wrong.

[Jims13]

My image files are on my external drives, not the internal ones, since those are being backed up. Does that help?