need help restoring a file folder first try

[tomseeley]

I am a first time user of R-Drive Image. I love it but I have not until today tried to restore anything.

I'm running Windows on a Dell desktop. I use Firefox. My R-Drive is up to date and I'm a licensed user, but I'm confused about restoring an image.

Now after I totally screwed up one piece of software I need to restore the file folder containing it and I can't seem to do that.

I launched R-Drive and clicked restore. The select image file window does not show any "last used images". The file structure of my computer is shown and I can click on the folder I want to restore, but at that point the "next" button is grayed out. If I click on "connect to cloud" (I dont know what that does) and choose Google drive (I'm running Windows on a Dell desktop), it just spins on "connecting...". I'm logged on to my gmail account, but that didn't help.

Please help me. I NEED to restore the software I screwed up!

[Alt]

Maybe, this help page Restore Data from an Image -> Restoring selected files and folders can help you.

[tomseeley]

Thanks, but no, it does not. In my OP I said when I do what that says the window called "last used images" is empty. There is no image from which I can select any files or folders or anything else I want to restore. No matter what I click on the detailed file structure below the last used images window, the next button remains grayed out and I can do nothing further except click on connect to cloud which didn't seem to do anything either.

I'll keep trying something else.

[Alt]

You need to navigate to the folder where the last image resides and select it. If there's no any images that contain the necessary folder, you can't restore anything.

[tomseeley]

Got it. Thats what i missed. Thank you. And that did work

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