Recovered files seem to be hidden

A forum on data recovery using the professional data recovery software R-STUDIO.
Wrathchild
Posts: 8
Joined: Thu Jul 16, 2009 9:42 pm

Recovered files seem to be hidden

Post by Wrathchild » Thu Jul 16, 2009 11:14 pm

This is driving me a bit batty, I'm trying to recover files from a bad HDD, when I tell R-Studio (NTFS v5.0) to recover a marked folder, and I select to restore folder structure, the folder and files seem to get recovered to the destination drive, but they are nowhere to be found. If I look at the properties of the destination folder, it shows there is data in the folder, but I can't view it. If I tell R-TT not to restore the folder structure, the files show up perfectly on the destination drive.

It looks like R-TT writes the files to some "Root" directory within the destination directory I choose, but "Root" isn't there. What am I doing wrong?

Alt
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Re: Recovered files seem to be hidden

Post by Alt » Fri Jul 17, 2009 4:18 am

Please tell me what are the other recovery options? Especially "Remove hidden option" on the Recovery dialog box.

Wrathchild
Posts: 8
Joined: Thu Jul 16, 2009 9:42 pm

Re: Recovered files seem to be hidden

Post by Wrathchild » Fri Jul 17, 2009 8:52 am

I've pretty much tried every combination of the other options, "Remove Hidden Option" on and off. My current options selected are:

Condense...
Restore folder structure
Restore real folder structure (checked and grayed out)
Recover alternate data streams
Recover extended attributes

Interestingly, when I recover a folder using these options, when I view the destination drive in R-Studio, I see that "Root" directory, but Vista (x64 SP2) can't see it.

Wrathchild
Posts: 8
Joined: Thu Jul 16, 2009 9:42 pm

Re: Recovered files seem to be hidden

Post by Wrathchild » Fri Jul 17, 2009 10:25 am

FYI, I connected the destination drive to an XPsp2 machine, and it can't see that "Root" directory either.

Alt
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Re: Recovered files seem to be hidden

Post by Alt » Sat Jul 18, 2009 7:58 am

Well, I need some time to try to understand what is wrong.
"Root" is a fictitious folder to separate actual files from the so-called "metafiles", or data about the file structure.

Wrathchild
Posts: 8
Joined: Thu Jul 16, 2009 9:42 pm

Re: Recovered files seem to be hidden

Post by Wrathchild » Mon Jul 20, 2009 10:17 am

How much time do you think you'll need? I really need to get my data off this crippled drive.

Alt
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Re: Recovered files seem to be hidden

Post by Alt » Tue Jul 21, 2009 4:59 am

We are trying to reproduce this case, but to no avail so far. But we are still working on it.

Wrathchild
Posts: 8
Joined: Thu Jul 16, 2009 9:42 pm

Re: Recovered files seem to be hidden

Post by Wrathchild » Tue Jul 21, 2009 9:53 am

We could do a Webex (or equivalent) and I could show you what's going on directly on my PC. You'd need to be available in the evening (EDT) to do that though.

Alt
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Re: Recovered files seem to be hidden

Post by Alt » Tue Jul 21, 2009 11:36 am

I need to bring our developers, too. I will talk to them right now.

Wrathchild
Posts: 8
Joined: Thu Jul 16, 2009 9:42 pm

Re: Recovered files seem to be hidden

Post by Wrathchild » Wed Jul 22, 2009 5:51 pm

I'm dyin' here, what am I supposed to do? Maybe I can get my money back?

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