R-Studio crashes when loading scan data

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rastern
Posts: 1
Joined: Fri Feb 27, 2015 1:46 pm

R-Studio crashes when loading scan data

Post by rastern » Fri Feb 27, 2015 1:55 pm

R-STUDIO 7.6.156433
Windows 7 Home SP1

R-Studio hangs and then crashes when loading a previously saved scan data file.
The target drive is 1.8TB and took about 24 hours for the initial scan.
The scan file is >200mb

Steps to reproduce:
Open R-Studio
Select target drive
Right-click and select 'Open Scan Information'
Select .SCN file
After initial load screen click the scroll bar (to scroll down) in the drives list

Results:
Program hangs for several minutes
Program produces an internal error report (already sent to support)
Program closes after error report is dismissed

Corsari
Posts: 131
Joined: Wed Aug 14, 2013 4:18 am

Re: R-Studio crashes when loading scan data

Post by Corsari » Sat Feb 28, 2015 6:40 am

Are you working on an imaged copy of the original patient?

Or are you working with the original drive?

Have you checked its SMART values?
Robert
Technical Manager @ Recupero Dati RAID FAsTec (Italy)

USEFUL RULES and GUIDELINES
1) What to check BEFORE begin a disk image/clone process [link]
2) Disks that are too slow while imaging/cloning them [link]
3) All my posts on this forum [link]

Alt
Site Moderator
Posts: 2271
Joined: Tue Nov 11, 2008 2:13 pm
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Re: R-Studio crashes when loading scan data

Post by Alt » Sun Mar 01, 2015 4:13 pm

rastern wrote:R-STUDIO 7.6.156433
Windows 7 Home SP1

R-Studio hangs and then crashes when loading a previously saved scan data file.
The target drive is 1.8TB and took about 24 hours for the initial scan.
The scan file is >200mb

Steps to reproduce:
Open R-Studio
Select target drive
Right-click and select 'Open Scan Information'
Select .SCN file
After initial load screen click the scroll bar (to scroll down) in the drives list

Results:
Program hangs for several minutes
Program produces an internal error report (already sent to support)
Program closes after error report is dismissed
Most likely there's something wrong with the file system that makes R-Studio crash. Please, contact our technical support with the problem, they'll help you with that.

Corsari
Posts: 131
Joined: Wed Aug 14, 2013 4:18 am

Re: R-Studio crashes when loading scan data

Post by Corsari » Mon Mar 02, 2015 1:40 am

I've experienced this when using damaged drives

mean missing strategic sectors, that is why I'm asking if Mr./Mrs. Rasten is working with original drives or with their healthy copies.

:-)

Cor
Robert
Technical Manager @ Recupero Dati RAID FAsTec (Italy)

USEFUL RULES and GUIDELINES
1) What to check BEFORE begin a disk image/clone process [link]
2) Disks that are too slow while imaging/cloning them [link]
3) All my posts on this forum [link]

Alt
Site Moderator
Posts: 2271
Joined: Tue Nov 11, 2008 2:13 pm
Contact:

Re: R-Studio crashes when loading scan data

Post by Alt » Tue Mar 03, 2015 11:25 am

There's a way to test that: load that problem scan info for another hard drive. If R-Studio crashes, the problem is with the data on the disk, if not, this is connected with the HDD, too.
Such loading will not harm anything, R-Studio never writes anything on the disk while performing such operations.

Skipis

Re: R-Studio crashes when loading scan data

Post by Skipis » Tue Mar 10, 2015 6:07 am

Same problem here,

running r-linux
on ubuntu 12.0.4 / parallels desktop / mac

Loading saved scan file with no problem but "open drive files" loads only for 5 sec and then crashes.
Is there any solution to this?

Alt
Site Moderator
Posts: 2271
Joined: Tue Nov 11, 2008 2:13 pm
Contact:

Re: R-Studio crashes when loading scan data

Post by Alt » Tue Mar 10, 2015 12:17 pm

Skipis wrote: Loading saved scan file with no problem but "open drive files" loads only for 5 sec and then crashes.
Is there any solution to this?
Contact our tech support with the problem. Having the scan info will make fixing the problem much easier.

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